Refund policy

At CLIPT'N, we want you to shop with confidence and be completely satisfied with your purchase. If your gear isn't the right fit, we're here to make the return process as simple and straightforward as possible.

Ride with Confidence. Ride with Purpose.

Every piece of CLIPT'N apparel is thoughtfully designed to inspire confidence, comfort, and performance on every ride. If your new gear isn't the right fit or doesn't meet your expectations, we're committed to helping you find the right solution through an exchange or eligible return.

Our goal is simple—to ensure every mile is as comfortable and enjoyable as the journey ahead.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unused, and unwashed.
Be free of odors, pet hair, makeup, deodorant marks, stains, or other signs of wear.
Include all original tags and packaging.
Be accompanied by your receipt or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

To initiate a return:

Log in to your account through your Account Portal.
Select the order containing the item you'd like to return.
Submit your return request.
Once your request has been approved, we'll provide detailed return instructions, including a return shipping label (when applicable).
Package your item securely and return it using the instructions provided.

Please do not send items back without first submitting a return request. Returns received without prior authorization may not be accepted.

If you need assistance at any point, our Customer Support team is happy to help through our Contact Us page.

Apparel Fit Guarantee

Finding the right fit is essential to enjoying every ride.

We encourage you to review our Size Guide before placing your order. If your CLIPT'N apparel isn't the right size, we're happy to help you exchange it for a different size, subject to availability.

To qualify for an exchange under our Apparel Fit Guarantee, the item must:

Be requested within 30 days of delivery.
Be unworn, unwashed, and in its original condition.
Include all original tags and packaging.
Show no signs of wear, damage, odors, stains, makeup, deodorant marks, or alterations.

Our goal is to ensure every rider enjoys the comfort, performance, and confidence CLIPT'N apparel is designed to deliver.

Need Help Choosing the Right Size?

We're happy to help before you place your order.

If you're unsure which size is right for you, contact our Customer Support team before purchasing. Based on your measurements, riding style, and fit preference, we'll gladly help you select the size that's most likely to provide your best fit.

Our goal is to help you spend more time riding—and less time exchanging gear.

Return Shipping

If your return is approved, we'll provide instructions for returning your item.

Unless the return is due to a damaged, defective, or incorrectly shipped item:

Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless otherwise stated.
If a prepaid return shipping label is provided, any applicable return shipping charges may be deducted from your refund.

Pre-Order Items

Products designated as Pre-Order may be returned within 30 days of delivery, provided they meet the same eligibility requirements outlined in this policy.

The return period begins on the date your pre-order item is delivered—not the date it was originally purchased.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery through our Contact Us page.

We'll evaluate the issue promptly and work with you to make it right through a replacement, exchange, or refund, as appropriate.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Custom team kits or made-to-order apparel
Special-order items
Gift cards
Clearance or Final Sale items
Items marked as Non-Returnable
Personal care products

If you're unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

Need a different size or style?

The fastest way to receive your replacement is to:

Submit a return request for the original item through your Account Portal.
Once your return has been approved, place a new order for the desired item.

This helps ensure your preferred size or style is reserved and shipped as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

International Returns

We proudly ship to customers around the world.

International customers may request returns within 30 days of delivery, provided the item meets the eligibility requirements outlined in this policy.

Unless the return is due to a damaged, defective, or incorrectly shipped item:

Customers are responsible for return shipping costs.
Original shipping charges, customs duties, import taxes, and brokerage fees are non-refundable.
Any customs duties or taxes incurred when returning merchandise are the responsibility of the customer.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.

Holiday Returns

We understand that many purchases made during the holiday season are gifts.

Orders placed between November 15 and December 31 may be returned through January 31, provided the items meet the eligibility requirements outlined in this policy.

This extended return period applies only to purchases made during the designated holiday shopping season.

Incorrect Shipping Address or Refused Delivery

Please verify that your shipping address is accurate before placing your order.

Orders returned due to an incorrect shipping address provided by the customer or because delivery was refused may be subject to additional shipping charges before being reshipped.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work directly with the shipping carrier to investigate the shipment and help resolve the issue. While we'll assist throughout the claims process, resolution timelines may vary depending on the carrier's investigation procedures.

Shipping Information

For information regarding order processing times, shipping methods, delivery estimates, and pre-order shipping timelines, please review our Shipping Policy.

Our Commitment to You

At CLIPT'N, we're committed to delivering premium cycling apparel that inspires confidence, comfort, and performance on every ride.

Your satisfaction is important to us. If something isn't right with your order, we'll work with you to find a fair, timely, and reasonable solution. Whether you need assistance with sizing, a return, an exchange, or a product concern, our team is here to help every step of the way.

We're passionate about creating exceptional customer experiences because we believe every rider deserves gear they can trust—and a brand they can rely on.

Thank you for choosing CLIPT'N and for allowing us to be part of your cycling journey.

Ride with Purpose. Ride with Confidence.

Questions?

If you have questions about returns, refunds, exchanges, sizing, or your order, our Customer Support team is always happy to help.

Please contact us through our Contact Us page, and we'll be glad to assist you.

Thank you for choosing CLIPT'N. We appreciate your support and look forward to helping you Ride with Purpose.