Privacy policy
Last Updated: August 30, 2026
At CLIPT'N, your privacy matters. We're committed to protecting your personal information and being transparent about how we collect, use, store, and protect your information whenever you visit cliptncycling.com, create an account, subscribe to our communications, or purchase our products.
Please read this Privacy Policy together with our Terms of Service and any additional privacy notices we may provide. By using our website, you acknowledge the practices described in this Privacy Policy.
Who We Are
CLIPT'N ("CLIPT'N," "we," "our," or "us") operates cliptncycling.com, an online retailer specializing in premium cycling apparel and accessories.
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
| Information | Purpose |
|---|---|
| Name | Process orders and provide customer support |
| Billing & Shipping Address | Deliver your order |
| Email Address | Order updates, customer support, newsletters |
| Phone Number | Delivery notifications, SMS marketing, customer support |
| Payment Information | Secure payment processing (payment details are processed securely through our payment providers) |
| Account Information | Manage your account and order history |
| Purchase History | Returns, exchanges, warranty support, recommendations |
| Device & Browser Information | Website security and performance improvements |
| Website Usage | Analytics and shopping experience improvements |
| Marketing Preferences | Respect your communication preferences |
We may also collect anonymous or aggregated information that cannot reasonably identify you.
How We Collect Your Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to our email newsletter
- Sign up for SMS marketing
- Participate in promotions or surveys
- Contact Customer Support
- Browse our website
- Interact with our social media pages
We also collect information automatically through cookies, analytics tools, and trusted third-party service providers.
Cookies & Similar Technologies
We use cookies and similar technologies to improve your shopping experience.
Cookies help us:
- Keep you logged into your account
- Remember your shopping cart
- Improve website performance
- Personalize content and recommendations
- Measure advertising performance
- Detect fraud
- Understand how visitors use our website
Types of Cookies We Use
Essential Cookies
Required for website functionality including checkout and account login.
Analytics Cookies
Help us understand website traffic and improve your experience.
Marketing Cookies
Used to personalize advertising and measure campaign effectiveness.
Cookie Preferences
Where required by applicable law, you'll be presented with a cookie consent banner when you first visit our website. This banner allows you to manage your cookie preferences, including accepting or declining the use of non-essential cookies.
You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Process returns and exchanges
- Provide customer support
- Improve our website
- Prevent fraud
- Meet legal obligations
- Send order updates
- Send promotional emails
- Send SMS messages (where consent has been provided)
- Recommend products that may interest you
SMS Marketing
If you choose to receive SMS communications from CLIPT'N, you consent to receive recurring automated marketing and transactional text messages.
These messages may include:
- Order confirmations
- Shipping notifications
- Promotions
- Product launches
- Exclusive offers
- Cart reminders
Consent to receive SMS messages is not a condition of purchase.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
Email Marketing
If you subscribe to receive emails from CLIPT'N, we may send:
- New product announcements
- Exclusive promotions
- Event invitations
- Product recommendations
- Cycling inspiration
- Company news
You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
Your Communication Preferences
We respect your inbox and your time.
You can manage your email and SMS communication preferences or unsubscribe from promotional marketing messages at any time by:
- Clicking the Unsubscribe link included in our marketing emails.
- Replying STOP to any marketing SMS message.
- Updating your communication preferences within your CLIPT'N account (where available).
- Contacting our Customer Support team through our Contact Us page.
Please note that opting out of marketing communications will not affect important transactional messages related to your orders or account.
You may still receive communications such as:
- Order confirmations
- Shipping and delivery updates
- Account notifications
- Return and exchange updates
- Refund confirmations
- Customer service communications
- Security or fraud-related notifications
- Other service-related messages necessary to fulfill our obligations to you
These communications are considered essential and are not promotional in nature.
Third-Party Service Providers
To operate our business and provide you with the best possible shopping experience, we partner with trusted third-party service providers.
These may include:
- Shopify
- Shopify Payments and other payment processors
- USPS
- UPS
- FedEx
- DHL
- Klaviyo
- Google Analytics
- Google Merchant Center
- Meta (Facebook & Instagram)
- TikTok (when applicable)
- Fraud prevention providers
- Customer support platforms
These providers receive only the information necessary to perform their services and are required to protect your information.
CLIPT'N does not sell your personal information.
Google Analytics
We use Google Analytics to better understand how visitors use our website.
Google Analytics may collect:
- Pages viewed
- Time spent on pages
- Browser type
- Device type
- Geographic region
- Referral source
This information helps us improve your shopping experience.
Social Media
If you interact with CLIPT'N through Facebook, Instagram, Pinterest, TikTok, or other social media platforms, we may receive information you've chosen to share according to your privacy settings on those platforms.
Fraud Prevention
To protect our customers and our business, we use automated fraud detection and transaction verification tools to identify suspicious activity and reduce fraudulent transactions.
How Long We Keep Your Information
We retain your information only as long as necessary to:
- Complete your purchases
- Provide customer support
- Process returns
- Meet legal and tax obligations
- Prevent fraud
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
International Data Transfers
Your information may be processed or stored outside your country of residence, including the United States.
When international transfers occur, we implement appropriate safeguards designed to protect your information in accordance with applicable privacy laws.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your personal information
- Receive a copy of your information
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Opt out of marketing communications
Privacy Requests
If you'd like to exercise any of your privacy rights, please contact us through our Contact Us page.
To protect your privacy, we may request additional information to verify your identity before processing your request.
We'll respond to verified requests within the timeframes required by applicable law.
U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional rights regarding their personal information.
Where required by law, CLIPT'N will honor these rights in accordance with applicable legislation.
Security
Protecting your information is important to us.
We use industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While no online system is completely secure, we continually monitor and improve our security practices.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technologies, or legal requirements.
When we make material changes, we'll update the Last Updated date above and, where appropriate, notify you by email or through our website.
Our Commitment to Your Privacy
At CLIPT'N, protecting your personal information is part of the trust you place in us.
We're committed to collecting only the information necessary to provide exceptional products, outstanding customer service, and a secure shopping experience.
We continually review our privacy practices, technologies, and trusted service providers to ensure your information is handled responsibly, securely, and in accordance with applicable privacy laws.
As our business evolves, this Privacy Policy may be updated to reflect new services, technologies, or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.
Thank you for choosing CLIPT'N and allowing us to be part of your cycling journey.
Ride with Purpose. Ride with Confidence.
Contact Us
We welcome your questions, comments, and requests regarding this Privacy Policy.
You can always contact us directly through our Contact Us form.
We'll be happy to assist you and will respond as promptly as reasonably possible.
