Ride with Purpose. Shop with Confidence.

Find answers about fit, orders, delivery, and caring for your CLIPT’N Cycling gear. Need a hand? Our team is here to help you choose confidently and get ready for your next ride.

How can we help?

FAQ

Fit, Orders & Payments

What size should I buy?

Start with the size guide and fit description on the product page. Fit varies by collection and garment: a race fit feels different from a more relaxed fit. Compare your measurements before ordering. Our team can help with your measurements, riding style, and fit preference. Contact us for support.

What forms of payment do you accept?

Choose from the payment methods displayed at checkout for your order. Available options can vary by location and device. Payment authorization and charging times depend on the payment method and provider. Review your order total before completing checkout.

How will I know my order has been placed?

You will receive an order-confirmation email after checkout. This confirms receipt of your order, not that it has shipped. Check your spam folder if it is missing. If you are unsure whether payment went through, contact our team before placing another order. Include your order number if you have one. Contact us for support.

Shipping & Returns

How will my product(s) be shipped?

In-stock orders are typically processed and shipped within 5 business days. Carrier transit time is additional. Shipping options and charges appear at checkout; delivery dates are estimates, not guarantees. Pre-orders ship on or around the estimated date on the product page, which may change. Mixed in-stock and pre-order purchases may ship together or separately. Read our shipping policy.

Do you ship internationally?

Yes. We offer international shipping to eligible destinations. Available carriers, services, and shipping charges are shown at checkout and vary by destination. Import duties or taxes may apply. Review the Shipping Policy before ordering.

What is your return policy?

Request a return within 30 days of delivery through your Account Portal. Items must be unworn, unused and unwashed, with original tags and packaging and proof of purchase. Wait for approval before sending anything back. Customers generally pay return shipping unless an item is defective, damaged or incorrect. Custom items, gift cards and items marked final sale are among the exclusions. See our Return & Refund Policy for full eligibility and instructions.

How do exchanges and refunds work?

For an exchange, the quickest route is an approved return followed by a new order for the item you want. Exchanges and our Apparel Fit Guarantee are subject to eligibility and availability. Approved refunds go to the original payment method. Allow 5–10 business days after a refund is issued for your bank or provider to post it. Original shipping charges are generally not refundable, except for an error or defect. See our Return & Refund Policy for details.

How can I track an order or get help with delivery?

Check your shipping confirmation and Account Portal for available order and tracking information. A confirmation that an order was placed does not mean it has shipped. If delivery is delayed, tracking appears incorrect, or a package is missing, contact our team with your order number so we can investigate with the carrier.

Product Care & Support

What is the warranty on CLIPT'N Products?

CLIPT’N Cycling products are warranted against defects in materials or workmanship for 30 days from the date of purchase. This warranty applies to items purchased through cliptncycling.com and is available only to the original purchaser with valid proof of purchase. It does not cover misuse, normal wear and tear, or improper care. Separately, please report items that arrive damaged, defective or incorrect within 7 days of delivery, as explained in our Return & Refund Policy.

How do I wash my CLIPT'N gear?

Always follow the care label on your specific garment. Turn apparel inside out, close zippers, and keep it away from open hook-and-loop fasteners and race pins. Use a suitable mild detergent and avoid fabric softener. Follow the label for washing temperature and drying instructions to protect the fit and performance fabrics.

Where can I read your policies and manage privacy choices?

Our written policies explain your shopping rights, returns, shipping, and how personal information is handled. Find the Return & Refund Policy, Shipping Information, Privacy Policy, and Terms of Service in the footer. Use Your Privacy Choices to review available privacy options or contact our team for help.

Your Privacy Choices

I'm a bike shop owner interested in carrying your products.

Interested in bringing CLIPT’N Cycling to your shop or cycling community? Tell us about your business, location, and the products you are interested in. Our team will discuss available opportunities with you.

Contact our team

Get in touch

Got questions about your order or have a general inquiry?