Terms of Use

INTRODUCTION TO CLIPT'N

CLIPT'N is a company that specializes in producing high-quality apparel for the gym, running, and cycling enthusiasts. Our advanced production techniques ensure that our products are of top-notch quality, while also paying homage to the nostalgia and culture of road cycling. We work with only the best in the industry to maintain consistently high standards. Our wide range of products includes Merino wear, casual outfits, and apparel for gym, running, road, and mountain biking. CLIPT'N is a privately owned company based in Frisco, TX, where it was founded.

For all questions about orders or general inquiries, please get in touch with us directly through the contact us form.

Service

• Fast, guaranteed delivery
• Free 21-day returns policy
• We collect applicable taxes

Terms of Use

These Terms of Use ("Agreement") apply to your access to use of the websites, applications, and other online products and services (collectively, our our "site" and/or our "Services") provided by CLIPT'N, LLC doing business as CLIPT'N, cliptncycling.com, and cliptn.com. By accessing our site or otherwise using our Services, you agree to this Agreement. If you do not agree to this Agreement, including the mandatory indemnification to CLIPT'N and class action waiver, you may not use our Services.

Ordering and Payment

Buying CLIPT'N products is easy and convenient. Orders can be placed online for delivery to all states in the lower United States. Orders are processed in U.S. dollars only.  Taxes will be charged on the item purchased and the destination of the shipment.

Shipping

Shipping will be in the form of the U.S. postal service, UPS, FedEx, and or DHL.  Shipping of all orders will occur within two (2) business days before your initial order. You agree to pay any shipping and handling charges shown when you purchase.  We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase.  Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed.  Unless we state otherwise in writing via the Services, the risk of loss or damage to a product passes to you upon delivery to our designated carrier.

Returns and Refunds

We want you to be totally satisfied with your CLIPT'N products. CLIPT'N offers a free 21-day returns policy for products bought on the CLIPT'N website. Please visit the CLIPT'N returns section for details.

Privacy Policy and Terms and Conditions

We collect and store your personal information submitted to CLIPT'N to enable us to manage our business relationship with you. To maintain account privacy and other propriety customer information, it is necessary to safeguard our customer's sensitive data against unauthorized disclosure, inspection, and modification.  This means your details will not be disclosed to third parties, and we will not send you promotional information by email or post unless you agree to it. Under this Agreement, you retain the right to access and modify any data about you held by CLIPT'N. When you visit the www.cliptn.com website or register your details, or purchase from www.cliptn.com, you agree to be governed by CLIPT’N's terms and services. Please refer to our Privacy Policy by clicking the link below.

The prices you see when shopping at CLIPT'N.com remain the total price you'll pay.

STANDARD TERMS AND SERVICES

 Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless CLIPT'N, our affiliates, and each of our and their respective officers, members, managers, directors, agents, partners, and employees (individually and collectively, the "CLIPT'N Parties") from and against any loss, liability, claim, demand, damages, expenses or costs ("Claims") arising out of or related to (a) your access to or use of our Services, including your conduct in connection with our Services; (b) your User Content or Feedback; (c) your violation of these Terms; or (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights). You agree to promptly notify CLIPT'N Parties of any third-party Claims and cooperate with CLIPT'N Parties to defend such Claims and pay all fees, costs, and expenses associated with defending such Claims (including, but not limited to, attorneys' fees).  You also agree that the CLIPT'N Parties will control the defense or settlement of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and any of the CLIPT'N Parties.

Class Action Waiver

You and CLIPT'N agree that any dispute arising out of or related to these Terms or our Service is personal to you and CLIPT'N. Any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action, or any other type of representative proceeding.

Registration

By registering with CLIPT'N, you can view, track and manage your orders, including setting up a return or exchange.

Secure Payment Processing

All payments made on the CLIPT'N.com website are encrypted using secure technology, and your card details are not retained or visible to CLIPT'N employees.

Payment Types

Only valid payment methods acceptable to us may be used to complete a purchase via the Services. CLIPT'N accepts the following payment cards: Visa, Mastercard, American Express Gift vouchers, and e-vouchers.

Your designated payment method will be charged for the total amount of your order (including applicable taxes and shipping and handling fees) to complete a purchase on the CLIPT'N website.

Promotional Codes and Gift Vouchers

If you are using a Promotional Code, please enter it in the 'REDEEM A GIFT VOUCHER OR ENTER A DISCOUNT CODE' box on the checkout page. The discount will automatically be calculated. Promotional codes are single-use and may not be used in separate orders or applied to various products in an exchange case. You may only use one Promotional Code on any single order, and codes cannot be stacked or combined in any way.

Please see your promotion code for complete Terms and Conditions

If you have a Gift Voucher, please enter the 'REDEEM A GIFT VOUCHER OR ENTER A DISCOUNT CODE' box on the checkout page. Your updated checkout value will automatically be calculated once purchased. Gift Vouchers are non-refundable.

Errors and Omissions

CLIPT'N reserves the right to refund your order prior to the goods being dispatched in the case of errors or omissions on the website.

CLIPT'N reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases, but customers will be notified and reimbursed for the order's total cost.

Every care has been taken to ensure that the descriptions and specifications of CLIPT'N products are correct. The colors shown on the website are a close representation, but slight variations in the actual product colors may occur due to different screen resolutions and browsers.

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not sure if your payment was successful, please contact us directly through the contact us form.

Prices

Prices are quoted in U.S. dollars. All U.S. dollar prices exclude value-added tax.

Out of Stock Products and Pre-Orders

It is impossible to place an order for an out-of-stock product or pre-order new lines. However, you can express interest in an item that is unavailable using the inform me button on the product page. You will receive an email when the item becomes available in your chosen size and color.

Amending or Cancelling an Order

If you have any concerns about an order you've already placed, please contact us directly through the contact us form.Please note that once an order has been placed, CLIPT'N sales teams cannot amend it. Please set up your return via your account/ Guest checkout return form.

Refusal and Cancellation of Orders

We reserve the right to refuse or cancel any order, either online or social media apps, for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, problems identified by our credit and fraud avoidance department, security concerns, or inappropriate customer conduct. If your order is canceled after your credit card (or other payment accounts) has been charged, we will issue a credit to your credit card (via the original payment method only or via a voucher) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Content Sent to the CliPt'N App

You agree to not upload any content to the CLIPT'N App that violates the law, for example, but not limited to, illegality, racism, malicious threats, vulgar, obscene, offensive, hateful, religiously offensive, breach of privacy, or encouraging behavior that violates the law.

LINKS

Links could be placed in the CLIPT'N App to enhance user-friendliness and provide the user with the necessary information. The links can guide you outside of the CLIPT'N App. Any content behind this link, or the relevant website, is by no means a form of conscious advertising from CLIPT'N. CLIPT'N is not responsible for any website outside of what is controlled and owned by CLIPT'N.

DISCLAIMER

CLIPT'N keeps striving to protect your personal information; nevertheless, no information transaction over the web can be guaranteed as absolutely safe, nor can CLIPT'N fully ensure the safety of any information you upload to the CLIPT'N App. Therefore, the uploading of personal information is at your own risk.

INTELLECTUAL PROPERTY RIGHTS

To ask permission to use any content of the CLIPT'N App or brand rights, you should contact CLIPT'N directly through the contact us form.

FEEDBACK AND QUESTIONS

CLIPT'N is happy to receive your feedback about the App. We will also strive to answer your questions about any problems with the App within five business days.

For questions relating to these terms & conditions, functionalities of the App, or any problems with the App, you can contact us directly through the contact us form.

 RETURN POLICY

If you are unsatisfied with your purchase, return it within 30 days of receipt and in a ready to sale condition for a refund or like-for-like exchange. All purchased garments must be put back inside the garment bag(s) or folded into the small plastic bags they arrived in. If your return is shipped after the timeframe indicated above, is soiled, or is missing items, we regret that we cannot issue a refund or send the merchandise back to you.

Returns are only accepted online for products purchased directly from CLIPTN.com.  If you purchased CLIPTN products from a CLIPT'N retail partner, please coordinate your return or exchange with such a partner.

If you are uncertain about your purchase on receipt of your product, please keep your item in the original packaging until you have decided whether or not you wish to keep it.

All returns for refund or exchange should be unwashed and unworn and have the original tags attached.

Please ensure the return order is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser. Alternatively, a credit note can be provided to the gift recipient. Gift exchanges will only show on the order history of the original purchaser.

All gift cards are non-refundable.

FAULTY GOODS

CLIPT'N is committed to product excellence and stands behind the quality of its products. From time to time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, don't hesitate to contact us. Items that are damaged as a result of excessive or long-term usage are not considered faulty. Returned items that have been worn should be laundered before return. Receipt of unwashed garments, we regret that we cannot issue a refund or send the merchandise back to you.

HOW TO MAKE A RETURN FOR REGISTERED ACCOUNT HOLDERS

New, unused garments can be returned at any time for a full refund to your original payment method. If the original payment method is unavailable, we will issue your refund through store credit. Regretfully used garments cannot be returned.

New, unused garments must be returned in the condition you received them and with the original box or packaging, including manufacturer tags where applicable.

Please take the time to package your returns carefully. It is the customer's responsibility to pay costs related to repairing returned items damaged in shipping due to improper packaging.

If you feel your garment is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact us directly through the contact us form.

US DELIVERY OPTIONS

• CLIPT'N uses a mix of USPS, FedEx services, and UPS for U.S. customers.
• Overnight and 2 Day Air shipping options are available at checkout for customers needing their products faster.
• All U.S. orders ship directly from our warehouse. Returns or exchanges are also processed here.
• Your local state authority may apply state and local sales taxes. It is a legal requirement that we declare the total transaction value of the contents of all packages—the carrier levies local state import duties and taxes on behalf of the local customs authority.

REGISTRATION

You will need to register to access some services on the CLIPT'N website (our "site"). When you register your details online, you are required to make sure that this information is accurate, current, and a true representation of your details. You are also responsible for maintaining your personal information via your online account and keeping your password secret.

The Terms of Service and all our policies and procedures will be governed by and construed and interpreted according to the laws of the State of Texas, United States of America. The Denton or Dallas County Court of Texas, United States of America shall be the agreed forums for resolving all disputes concerning the signatories' rights and obligations to this Agreement. Texas's laws govern this Agreement, excluding its conflicts of laws rules and excluding the United National Convention on the International Sale of Goods. Further, your use of our Services or Products shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations.

ORDERING

Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider. By submitting a payment through the site, you are granting permission for us to carry out such checks as required.

Orders on the site are subject to the required stock availability. Items added to your cart on the site will not be reserved for you and are available for sale to other customers browsing the online store simultaneously.

When you have finalized your order via the site, the stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse and payment is successfully taken.

Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your location. We are unable to offer customers stock from warehouses outside of their delivery-address service area.

PRICING

All site pricing will be shown in local currency where available and otherwise priced in U.S. Dollars (USD).

SALE PRICING ADJUSTMENTS

CLIPT'N will run discounted pricing on specific items as part of a sale or promotion from time to time. Subject to the sentence below, CLIPT'N is happy to compensate the difference in price between the amount paid and the discounted price in the form of a voucher if the item was purchased at full price within seven days of the commencement of the specific discount.

Please note that we are not able to offer any refund or Voucher if the exact item (including color/size) is not in stock at the specified delivery address warehouse, as seen on CLIPTN.com at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.

PAYMENT & ORDER ACCEPTANCE

Payments for all orders are taken on the dispatch of goods and are subject to fraud checks and checks by the card issuer.

By submitting your order on our site, you confirm that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

Your payment and order will only be deemed final when the final payment is taken to dispatch your goods. We reserve the right to refuse any payments or cancel orders at our discretion.

GIFT VOUCHERS AND E-VOUCHERS

• Gift vouchers and e-vouchers ("Vouchers") cannot be bought using a discount or promotional codes and cannot be purchased with another Voucher.
• Vouchers can be redeemed to purchase CLIPT'N products only online at CLIPTN.com.
• Vouchers can be partially redeemed, with the remaining balance on the Voucher Code.
• All vouchers (Gift Vouchers and Discount Vouchers) are single-use and are valid for twelve months. Vouchers cannot be used with any other discount or voucher code.
• If an order value exceeds the Voucher, the difference must be paid by credit/debit card.
• Vouchers must be redeemed within twelve months of purchase, and any unused balance will not be refunded or credited.
• Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.
• We cannot replace vouchers if they are lost, stolen, or damaged.

 NORTH AMERICA CUSTOMER SERVICES

To change or add the correct address, contact us directly through the contact us form.

INTELLECTUAL PROPERTY RIGHTS

Usage of the CLIPT'N site grants you no rights to copyright or intellectual property rights relating to the site's content. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from CLIPT'N.

CHANGES

Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently for any updates or changes to these Terms & Conditions.

CONTACT

Our contact details are set out under the "Contact Us" section of the site.

TRANSPARENCY WITHIN CLIPT’N'S SUPPLY CHAIN

Our suppliers represent leaders in their field and are an integral and valued part of realizing our product vision. Our suppliers typically provide excellent working conditions for their employees due to their reputation and high workmanship standards. This knowledge empowers us to understand the impact our purchasing practice has on our suppliers' ability to protect their workforce's welfare.

As we grow, we understand the real risk of forced labor, fraud, or coercion among employees in global business supply chains. We are committed to helping combat it wherever possible.

SUPPLY CHAIN VALUES AND PROCESS

CLIPT'N has shared a working relationship with many suppliers since the formation of the Company. To maintain relationship integrity, wherever possible, we encourage face-to-face communication between our staff and suppliers at all seniority levels. We send regular forecasts to effectively enable our suppliers to plan capacity and staffing levels and update our suppliers on changes to the broader business model and CLIPT’N's projected growth. We encourage open discussion with our suppliers to avoid unrealistic cost targets and lead times; We are continuously working towards standardizing our purchasing methods across all product streams to provide better transparency on buying practices. Our mission is to visit each supplier's facility to ensure compliance with CLIPT’N's standards and associated laws and regulations. This allows us to assess first-hand the conditions of the facility regularly. Our staff is acutely aware of the measures we deem acceptable, and their feedback following a visit contributes to the ongoing assessment of our suppliers. There have been no instances of exiting a factory due to poor working conditions.

COVID-19 SUPPLY CHAIN RESPONSE

This report details the actions undertaken by CLIPT'N during the Coronavirus outbreak of 2020.

At the forefront of our approach was an endeavor to make no cancellations to orders already in production and minimize cancellations. We asked for approval on all date changes and, where necessary, paid our suppliers upfront to cover materials costs and make early payments for stock wherever possible.

Changes to orders were necessary due to the changing sales environment. We worked closely with our vendors to conduct training sessions on responsible purchasing practices amid the Covid-19 outbreak with our supply chain and merchandising (order planning) teams. We opened a dialogue with all suppliers, asking for their feedback on how changes to our orders impacted them, including cash flow, workers' wages, and grievance systems, and tailored our approach to ensure each supplier felt the process was fair. It is essential to CLIPT'N that we maintain a spirit of equal partnership with our suppliers and always encourage open and honest communication; we strongly believe this facilitates mutually beneficial cooperation.

As we advance, we continue to monitor the situation closely with regular contact with our suppliers.

CALIFORNIA RESIDENTS

CCPA Privacy

Your Rights under the CCPA

Under this Privacy Policy, and by law, if You are a resident of California, You have the following rights:

• The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third party for the third party's direct marketing purposes.
• The right to say no to the sale of Personal Data. You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request directly through the contact us form
• The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:
• The categories of Personal Data collected
• The sources from which the Personal Data was collected
• The business or commercial purpose for collecting or selling the Personal Data
• Categories of third parties with whom We share Personal Data
• The specific pieces of Personal Data we collected about You
• The right to delete Personal Data. You also have the right to request the deletion of Your Personal Data collected in the past 12 months.
• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:
• Denying goods or services to You
• Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services to You
• Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

To exercise your rights under the CCPA, and if you are a California resident, You can contact us directly through the contact us form.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

 "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain the removal of content or information they have publicly posted.

To request the removal of such data, and if you are a California resident, You can contact Us using the contact information provided below and include the email address associated with Your account.

Be aware that Your request does not guarantee the complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will inform you via email and/or a prominent notice on Our Service before the change becomes effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions about this Privacy Policy, You can contact us directly through the contact us form.